Check Your Order Status
To check your order status, please go to your account and click “orders”. If you didn’t create an account when ordering, you can still check your order status here.
If you need more information or your order is not found, please contact Customer Support.
Sales and Promotions
From time to time, we will run limited time sales and promotions. Sale banners on the website will state the terms of the promotion and active dates.
Other discounts may not be applied in addition to the promotional discount. Some items, including pre-sale items, may be excluded from promotions.
Some items in the store have a pre-order status. This will be indicated in the product description page. The approximate ship date for the product is on this page, but is subject to change without notice.
For Pre-Order items, you will be charged for the entire amount of the item at the time of purchase, including shipping. If there are other items in an order with a Pre-Order item, the order will be shipped with the items in stock first and the pre-order items once available. You may cancel an order for a pre-order item at any time before the item ships and receive a full refund.
Store accounts are free. To create a store account, click “LOGIN OR REGISTER” at the top of the page. Once your account has been registered, you can log in to see purchases made with the account, status of your orders and returns, and any store credit balance you might have.
You are not required to have an account in order to make a purchase. If you have a store account, but need to reset your password, click the “Forgot your Password” link on the login page. If you are having problems accessing your customer account, please contact Customer Support.
If you believe that an account has been created in error with your email address, or if you wish to delete your store account, please contact Customer Support.
Yes, we ship worldwide. If you have questions about your shipment, if your order has not arrived within the estimated delivery time, or if you believe your order is being returned to sender, please contact Customer Support.
We charge flat rates for shipping outside the Continental U.S.
Orders shipped internationally may have customs fees, duties, or taxes applied to them. We are not able to estimate those costs and are not responsible for any fees collected by customs. To find out more information about these fees, please contact your local customs agency. If an order is over-charged duties due to incorrect customs paperwork, please contact Customer Support.
Placing an Order
To place an order, please add items to your cart by clicking the “Pre-Order Now” button on the product page. For apparel items, you will need to choose the size first. Click ‘Proceed to Checkout’ when you are ready to place your order. In checkout, you will submit your payment and shipping information. Please review your order before checking out to ensure that the correct items/sizes are being ordered. When the information is entered, click “Place order” to place your order.
Payment is captured at the time the order is placed. We accept the following payment methods:
• Credit Card (Visa, Mastercard, American Express, Discover, JCB, Diners Club)
We do not accept payments via money order, check, COD, or cash.
We only accept payment in US Dollars. We are not responsible for any fees charged by your bank or Paypal to convert your currency to US Dollars.
If you see a duplicate charge on your bank statement, it is for the authorized amount transaction that was held for your order. The duplicate charge will drop off in 2-8 business days and one transaction will remain. If the charge is still on your account after that time, please contact Customer Support.
Amend an Order or Change a Size
Due to the volume of orders and processing times, we cannot guarantee that your order can be amended before it is shipped. Please review your order before checking out to ensure that the correct information is entered and the items/sizes are correct. Orders that have been processed by the warehouse and are being prepared to ship are unable to be amended. If your order ships before we are unable to amend your order, you may request an RMA.
If you need to change your order, please contact Customer Support. When submitting an online Customer Support request, please put “Change Address”, or “Remove Item” in the subject line for a faster response. Please include your order number in the request. If you need to change the shipping address, please include the new address.
We are unable to change the sizes of items in an order, change billing information (including addresses), add items to an existing order, or combine orders.
Please note, amending your address in your address book does not effect any previously submitted orders. Please contact Customer Support to change an address on an order.
Due to the volume of orders and processing times, we cannot guarantee that your order can be canceled before it is shipped. We try our best to cancel orders upon request, however, we cannot guarantee that an order can be canceled if it does not contain pre-order or back ordered items. When submitting an online Customer Support request, please put “Cancel Order” in the subject line and include your order number for a faster response.
We reserve the right to cancel orders that are suspected of fraud or abuse our Conditions of Use. If Address Verification Service (AVS) is not supported by the issuing bank for your credit card or is unavailable, please submit payment via PayPal. If your order is on hold due to an invalid address, or if we contact you for more information and do not receive a response in 3 business days, your order will be canceled.
We do not sell gift cards for our stores at this time.
Store credit is able to be applied as a coupon in the store for which it was issued. To see your store credit balance and use it, please first log in to your store account, and you will see your store credit balance. To apply store credit to your purchase, enter you store credit code and click the “Apply Coupon” button at checkout. Please note that if your store credit balance is less than the order total, you will have to pay the difference with another payment method.
Problems at Checkout
If you experience problems placing your order, please contact Customer Support. If you are having other problems on the site, first please try to clear your cache and cookies for the site, or use a different internet browser. If you are getting specific error messages, please contact Customer Support with detailed information and a screenshot, if possible.
Price Adjustment Policy
If you ordered an item that was marked down within 5 business days of the delivery date, please contact Customer Support to request a price adjustment. Please include your order number with your request. Limited time prices and promotions do not apply to previously placed orders. We do not issue rain checks for items that went out of stock during a promotion.
Incorrect Shipment Contents
If you receive the wrong item, size, or order, please contact Customer Support immediately. We request that you send a photo of the item or size tag along with your packing slip. Once the photo is received, we will exchange the item(s) at no additional cost to you.
Terms & Conditions Changes
Cypress Inheritance LLC may change its Terms and Conditions from time to time, and in Cypress Inheritance LLC’s sole discretion. Cypress Inheritance LLC encourages visitors to frequently check this page for any changes to its Terms and Conditions. Your continued use of this site after any change in this Terms and Conditions will constitute your acceptance of such change.